Terms & Conditions – The Taprobane

Effective Date: November 27, 2025

Last Updated: December 01, 2025

1. Introduction

Welcome to The Taprobane (“we,” “us,” “our,” “the Company”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of food products and delivery services from The Taprobane.

By placing an order through our website, WhatsApp, or phone, you agree to be bound by these Terms. Please read them carefully before placing an order.

Business Details:

Legal Entity: Ceylon Food & Beverage Suppliers Limited
Company Number: 9383679
NZBN: 9429053239570
Trading Name: The Taprobane
GST Number: 147-156-952
Postal Address: Unit 7, 8 MacMurray Road, Remuera, Auckland 1050, New Zealand
Kitchen Location: Mount Wellington, Harris Road, Auckland, New Zealand
Email: contact@thetaprobane.co.nz
Phone: +64 0508 799 899
WhatsApp: +64 204 799 899

2. Definitions

“Customer,” “you,” “your” refers to the person placing an order with The Taprobane
“Services” means the preparation and delivery of food products
“Products” means the food items, meals, and beverages available for order
“Website” refers to The Taprobane’s e-commerce website
“Order” means your request to purchase Products from us
“Delivery” means the transportation of Products from our kitchen to your specified address
“CGA” means the Consumer Guarantees Act 1993
“FTA” means the Fair Trading Act 1986

3. Acceptance Of Orders

3.1 Order Placement

Orders can be placed through:

Our website: www.thetaprobane.co.nz
WhatsApp: +64 204 799 899
Phone: +64 0508 799 899

3.2 Order Confirmation

Once you place an order, you will receive a confirmation via your chosen communication method (email, WhatsApp, or phone call). This confirmation constitutes acceptance of your order and forms a binding contract between you and The Taprobane.

3.3 Minimum Order Amount

General Policy:

Most menu items have no minimum order amount – you can order as little or as much as you like
Certain specialty items, family packs, party packs, or promotional dishes may have minimum order requirements
Any minimum order requirements will be clearly displayed on the product page before you place your order

Special Items with Minimum Orders: Some items may require minimum orders due to:

Preparation requirements (e.g., family packs, party packs)
Special ingredients or cooking methods
Seasonal or celebration dishes
Promotional offers

All minimum order requirements are clearly communicated before purchase, and you will not be charged unless you meet the specified minimum.

3.4 Special Offers and Promotions

Types of Special Offers:

We regularly offer special promotions for:

Weekend specials – Friday through Sunday exclusive offers
New Zealand special days – ANZAC Day, Waitangi Day, Queen’s Birthday, Labour Day, etc.
New Zealand seasonal celebrations – Christmas, New Year’s, Easter, Matariki, etc.
Sri Lankan seasonal celebrations – Sinhala & Tamil New Year, Vesak, Deepavali, Ramadan/Eid, Christmas, etc.
Family packs – Multi-person meal bundles
Party packs – Large group catering options

Promotional Terms:

All promotional offers are subject to availability and may be limited in quantity
Promotional items may have specific ordering windows (e.g., must order by certain date/time)
Some promotional items may have minimum or maximum order quantities
Special pricing applies only during the specified promotional period
We reserve the right to limit quantities per customer to ensure fair access
Promotional offers cannot be combined with other discounts unless explicitly stated
All promotional terms and conditions will be clearly displayed with the offer

Fair Trading Act Compliance:

We do not use misleading scarcity claims (e.g., falsely claiming “only 2 left”)
All promotional limitations (quantity limits, time limits) are genuine and accurately stated
Promotional pricing is honored as advertised during the valid promotional period
If a promotion sells out, we will clearly indicate this on our website

Advance Notice for Special Celebrations:

We will announce special celebration menus and party packs in advance
Pre-ordering is strongly recommended for celebration periods
During high-demand periods (e.g., Sri Lankan New Year, Christmas), orders may have extended preparation times

3.5 Right to Refuse

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

If Products are unavailable
If pricing or product information contains errors
If we cannot verify payment information
If delivery to your address is not feasible
If we suspect fraudulent activity
If your account has a history of payment disputes
If promotional item limits have been reached

If we cancel your order after payment has been processed, we will provide a full refund within 5-10 business days.

3.6 Pre-Orders

We strongly recommend pre-ordering to ensure timely delivery. Pre-orders help us prepare your food fresh and deliver without delays.

Pre-Orders are Especially Important For:

Weekend specials and promotional items
Special celebration menus (Sri Lankan New Year, Christmas, Deepavali, etc.)
Family packs and party packs
High-demand periods (public holidays, long weekends)
Large orders or catering requests

3.7 Operating Hours

We accept orders during the following hours:

Day	Hours
Monday	Closed
Tuesday	Closed
Wednesday	6:00 AM – 8:00 PM
Thursday	6:00 AM – 8:00 PM
Friday	6:00 AM – 12:00 AM (Midnight)
Saturday	6:00 AM – 12:00 AM (Midnight)
Sunday	6:00 AM – 3:00 PM

Orders placed outside these hours will be processed when we reopen.

4. Pricing and Payment

4.1 GST Registration and Compliance

We are registered for GST (Goods and Services Tax) in New Zealand
GST Registration Number: 147-156-952
All prices displayed on our website are GST-inclusive (15%)
GST will be shown separately on your invoice/receipt

4.2 Prices

All prices are in New Zealand Dollars (NZD) and include GST (Goods and Services Tax)
Prices are subject to change without notice
The price charged will be the price displayed at the time you place your order
We reserve the right to correct pricing errors

4.3 Accurate Pricing (Fair Trading Act Compliance)

In accordance with the Fair Trading Act 1986:

All prices displayed are accurate at the time of publication
We do not engage in drip pricing (adding hidden fees during checkout). All costs, including delivery fees, are clearly displayed before you complete your order
If an incorrect price is displayed due to a genuine error, we reserve the right to correct the price before fulfilling your order
We will notify you immediately if a pricing error occurs and give you the option to proceed at the correct price or cancel your order for a full refund

4.4 Payment Methods

We accept the following payment methods:

VISA
Mastercard
Cash on Delivery (COD)
Online payment via our website (secure payment gateway)

4.5 Payment Security

All online payments are processed through secure, PCI DSS compliant payment gateways
We do not store your complete credit card details on our systems
Your payment information is encrypted using SSL technology

4.6 Payment Authorization

By providing payment information, you:

Confirm that you are authorized to use the payment method
Authorize us to charge the total amount including delivery fees and any applicable taxes
Agree that payment is due at the time of ordering (or on delivery for COD)

4.7 Failed Payments

If payment fails or is declined:

Your order may be cancelled
We will attempt to contact you to arrange alternative payment
We reserve the right to refuse future orders until outstanding amounts are paid

5. Delivery

5.1 Delivery Service

The Taprobane is currently a delivery-only service. We do not offer dine-in at this time (coming soon).

5.2 Delivery Area

We deliver across Auckland, New Zealand only.

5.3 Delivery Fees

Delivery fees are calculated based on the distance from our kitchen at Mount Wellington, Harris Road:

Within 5 km: FREE delivery
Every additional 5 km (or part thereof): $5 delivery fee

The delivery fee will be clearly displayed before you complete your order. There are no hidden delivery charges.

5.4 Delivery Time

Delivery times vary depending on the dishes ordered, quantity, and your location
Estimated delivery time will be provided when you place your order
We strongly recommend pre-ordering to ensure on-time delivery
Delivery times are estimates only and may be affected by factors beyond our control (traffic, weather, high
demand)

Consumer Guarantees Act Protection: Under the CGA, we are required to deliver within a reasonable time. If your order is significantly delayed beyond the estimated time, you may be entitled to a remedy (see Section 9).

5.5 Delivery Address

You must provide a complete and accurate delivery address
If you provide an incorrect address, we may not be able to deliver your order
Additional delivery charges may apply if we need to re-deliver due to an incorrect address provided by you
We deliver to the address specified; we do not deliver to moving vehicles or public spaces

5.6 Reception of Delivery

Someone must be present to receive the delivery
If no one is available at the delivery address after reasonable attempts to contact you, we may cancel the
order and no refund will be provided (unless the issue was caused by our error)
You are responsible for ensuring your phone number is correct and reachable

5.7 Pickup Service

Pickup is not currently available. If you wish to arrange pickup:

Select “delivery pickup” option when ordering
Our staff will contact you within 15 minutes
If you do not receive a call within 15 minutes, contact us immediately at +64 0508 799 899

6. Consumer Guarantees Act 1993

6.1 Your Rights Under the CGA

Your rights under the Consumer Guarantees Act 1993 (CGA) cannot be excluded or modified. Under the CGA, our Products and Services must:

Be of acceptable quality
Be fit for any particular purpose you specify to us
Match the description provided
Be delivered within a reasonable time (or the agreed time) Be provided with reasonable care and skill

Important: Nothing in these Terms limits or excludes your rights under the CGA. Any clause that attempts to do so is void and unenforceable.

6.2 Food Quality Guarantees

We guarantee that our food Products will:
Be prepared using fresh, quality ingredients
Be prepared in a hygienic, food-safe kitchen environment
Be of acceptable quality (fresh, properly cooked, safe for consumption)
Match the description on our menu
Be fit for consumption
Be packaged appropriately to maintain freshness during delivery

6.3 Service Quality Guarantees

Our delivery Services will be:

Performed with reasonable care and skill
Fit for the purpose (delivering food safely and promptly)
Completed within a reasonable time
Provided at the price agreed (or a reasonable price if not previously agreed)

6.4 Remedies Under the CGA

If Products or Services do not meet the guarantees under the CGA, you are entitled to remedies including:

For Minor Failures:

Repair or replacement of Products
Re-performance of Services
Compensation for the reduction in value

For Major Failures:

Rejection of Products and full refund
Cancellation of Services and refund
Compensation for any reasonably foreseeable loss or damage

What is a Major Failure:

Products are significantly different from the description
Products are unsafe or unfit for consumption
Products have a problem that would have stopped you from buying them if you had known about it
Services are substantially unfit for their purpose and cannot be easily fixed

6.5 When CGA Guarantees Do Not Apply

The CGA does not require us to provide a remedy if:

You ordered the wrong item (changed your mind) – this is not a failure
You provided incorrect delivery instructions
The issue was caused by your actions after delivery (e.g., improper storage)
You were informed of a specific issue before ordering and accepted it
You misused the Products in a way that caused the problem
The problem was caused by abnormal use

6.6 Timeframe for Complaints

You should notify us of any issues with Products or Services as soon as reasonably possible. While there is no strict time limit under the CGA, delays in notifying us may affect our ability to investigate and provide remedies.

6.7 Right to Repair Bill (Proposed Legislation)

Future Legislative Change: The Consumer Guarantees (Right to Repair) Amendment Bill is currently before Parliament. If enacted, it will strengthen consumer rights to have products repaired and access spare parts. We
will update these Terms if this legislation is passed.

7. Fair Trading Act 1986

7.1 Our Commitments Under the FTA

In accordance with the Fair Trading Act 1986, we commit to:

Accurate Representation:

Provide truthful and accurate information about our Products and Services
Not make false or misleading claims about our food, ingredients, or delivery services
Not withhold important information that could affect your purchasing decision
Ensure all advertising and promotional materials are truthful

Fair Pricing:

Display prices clearly and accurately
Not engage in misleading pricing practices (e.g., false discounts, drip pricing)
Clearly state any conditions or limitations on special offers
Honor advertised prices (subject to genuine error correction)

Honest Business Practices:

Not engage in unconscionable conduct (harsh, oppressive, or unfair behavior)
Not use harassment, coercion, or undue pressure to make sales
Not engage in bait advertising (advertising products we cannot supply)Not make unsubstantiated claims about our Products or Services

7.2 No Misleading Conduct

We do not engage in:
Fake reviews or testimonials – All customer reviews are genuine
Misleading scarcity claims –
We do not falsely claim items are “limited” or “running out” to pressure sales
Misleading social proof – We do not fabricate customer numbers or popularity claims
Subscription traps – We do not auto-enroll you in recurring charges without clear consent

These practices are enforcement priorities for the Commerce Commission in 2024-2025.

7.3 Product Safety

All food Products meet New Zealand food safety standards
We comply with all applicable product safety regulations
If we become aware of any safety issues, we will immediately notify customers and the relevant authorities

7.4 Your Rights If We Breach the FTA

If we breach the Fair Trading Act, you may:

Seek compensation for any loss or damage
Apply for a court order requiring us to comply
Report the matter to the
Commerce Commission
Take legal action in the Disputes Tribunal (for claims up to $30,000) or District Court

8. Product Information and Allergies

8.1 Product Descriptions (FTA Compliance)

We strive to ensure all product descriptions, images, and information on our website are accurate and not misleading:

Images are for illustration purposes and may vary slightly from the actual product
All descriptions accurately represent the ingredients, preparation methods, and serving sizes
We reserve the right to substitute ingredients of equal or better quality if originals are unavailable (we will notify you of significant substitutions)

8.2 Spice Levels

We offer customizable spice levels to suit your preference:

Easy: Minimal heat – perfect for those new to Sri Lankan cuisine
Mild: Gentle warmth with subtle spice flavors
Medium: Traditional Sri Lankan heat level (our recommendation!)
Hot: True Ceylon fire – significant heat
Extra Hot: Maximum heat for spice enthusiasts

Please specify your preferred spice level when ordering. If no preference is stated, we will prepare at Medium level.

8.3 Allergens and Dietary Requirements

CRITICAL FOOD SAFETY INFORMATION:

Your Responsibility:

It is your responsibility to inform us of any allergies, dietary restrictions, or food intolerances when placing your order
We cannot accept responsibility if you fail to inform us of allergies

Our Kitchen Environment:

Our kitchen handles common allergens including but not limited to:
- Tree nuts and peanuts
- Dairy products and lactose
- Gluten and wheat
- Seafood (fish and shellfish)
- Eggs
- Soy products
- Sesame seeds
- Sulfites
While we take reasonable precautions to avoid cross-contamination, we cannot guarantee that Products are completely free from allergens due to the shared nature of our kitchen operations

What We Will Do:

Accommodate reasonable dietary requests where possible
Provide accurate information about ingredients in our dishes
Take care to minimize cross-contamination
Clearly label dishes with known major allergens

What We Cannot Do:

Guarantee 100% allergen-free
Products due to cross-contamination risks
Accept liability for allergic reactions if you failed to inform us of allergies
Accept liability for allergic reactions caused by cross-contamination despite our reasonable precautions

If you have severe allergies, please consider whether our Products are suitable for you.

8.4 Food Safety and Consumption

For Your Safety:

Consume delivered food promptly (within 2 hours of delivery)
Refrigerate any leftovers immediately and consume within 24 hours
Reheat leftovers to at least 75°C (165°F) before consuming
Do not consume food that has been left at room temperature for extended periods
Follow standard food safety guidelines for storage and reheating

We are not responsible for:

Food consumed after extended periods
Food stored incorrectly after delivery
Illness resulting from improper handling after delivery

9. Order Modifications and Cancellations

9.1 Modifications by Customer

You can modify your order by:

Calling us immediately at +64 0508 799 899
Contacting us within 10 minutes of placing your order

We will do our best to accommodate modifications, but cannot guarantee changes once food preparation has begun.

9.2 Cancellations by Customer

Cancellation Policy:

Before preparation begins: Full refund (100%)
After preparation has begun: No refund (you may still receive the food)
After dispatch: No refund

How to Cancel: Call us immediately at +64 0508 799 899 or email contact@thetaprobane.co.nz
Processing Refunds: Approved refunds will be processed within 5-10 business days to your original payment
method.

9.3 Cancellations by The Taprobane

We may cancel your order if:

Products are unavailable due to supply issues
We cannot contact you for order clarification
We cannot deliver to your address for safety or logistical reasons
Payment cannot be processed
Force majeure events occur (see Section 14)
We suspect fraudulent activity

If we cancel your order, you will receive a full refund within 5-10 business days.

9.4 Your Rights Under the CGA

Your cancellation rights under these Terms are in addition to (not instead of) your rights under the Consumer Guarantees Act 1993. If Products or Services fail to meet CGA guarantees, you have additional rights to remedies regardless of these cancellation terms.

10. Refunds and Complaints

10.1 Refund Eligibility (CGA Rights)

You are entitled to a refund or other remedy if:

Products do not match the description
Products are of unacceptable quality (spoiled, contaminated, improperly prepared)
Products are not fit for purpose
Products cause food safety concerns
Delivery does not occur within a reasonable time
Services are not performed with reasonable care and skill
We cancel your order

10.2 Refund Process

Step 1: Contact Us Immediately

Email: contact@thetaprobane.co.nz
Phone: +64 0508 799 899
WhatsApp: +64 204 799 899

Step 2: Provide Details

Order number and date
Description of the issue
Photographic evidence (if applicable)
Your preferred remedy (refund, replacement, credit)

Step 3: Investigation

We will investigate your complaint promptly
We will respond within 2-5 business days
We may request additional information or evidence

Step 4: Resolution

If your complaint is valid, we will provide an appropriate remedy
Refunds will be processed to your original payment method within 5-10 business days
Replacements will be delivered as soon as possible

10.3 When Refunds Are Not Provided

Refunds or remedies will not be provided if:

You changed your mind about your order (this is not a failure under the CGA)
You provided incorrect delivery information
You were not available to receive delivery despite reasonable attempts to contact you
The issue is due to your handling of food after delivery
You fail to notify us of issues within a reasonable timeframe
You were aware of the issue before ordering and accepted it

10.4 Complaints Resolution

If you have a complaint about our Products or Services:
Step 1: Contact us directly (details above)
Step 2: If unsatisfied with our response, you can:

Escalate to our management team
File a complaint with the Commerce Commission: www.comcom.govt.nz
Take action through the Disputes Tribunal (for claims up to $30,000):
www.justice.govt.nz/courts/disputes-tribunal
Seek legal advice

10.5 Fair Trading Act Remedies

If we breach the Fair Trading Act, you may be entitled to:

Compensation for loss or damage
Court orders requiring us to provide remedies
Other relief as determined by the court

11. Loyalty Program

11.1 Earning Points

Earn 5 points for every $10 NZD spent on food purchases
Points are credited to your account after successful order completion and payment
Points are not earned on delivery fees, only on food purchases
Points are not earned on refunded orders

11.2 Points Value

100 points = $1 NZD
Minimum redemption: 1000 points = $10 NZD

11.3 Redemption

Points can be redeemed once you reach 1000 points ($10 NZD value)
Points can be redeemed on your next order by notifying us when placing the order
Points cannot be redeemed for cash
Points cannot be transferred to another account or person
Points must be redeemed in increments of 1000 points

11.4 Points Expiry

Points must be used within 6 months of earning them
After 6 months, unused points will be reset to 0
Points cannot be recovered after expiry
We will send reminder notifications before points expire (if you have opted in to communications)

11.5 Program Changes and Termination

We reserve the right to:

Modify or terminate the loyalty program at any time with reasonable notice
Change point earning rates or redemption values (changes will not affect points already earned)
Suspend or terminate your loyalty account for abuse or fraud

We will provide at least 30 days’ notice of material changes to the loyalty program.

11.6 Loyalty Program Terms

Participation in the loyalty program is voluntary
You must have an account to participate
Only one loyalty account per person
Points have no cash value except as specified above
The loyalty program is subject to these Terms and any additional loyalty program terms

12. Intellectual Property

12.1 Ownership

All content on our website including text, graphics, logos, images, recipes, photographs, and software is owned by The Taprobane or our licensors and protected by:

Copyright laws (Copyright Act 1994)
Trademark laws (Trade Marks Act 2002)
Other New Zealand and international intellectual property laws

12.2 Restrictions on Use

You may not, without our written permission:
Copy, reproduce, modify, or distribute our content
Use our branding, logos, or trademarks
Reverse engineer or attempt to extract our recipes
Use our website content for commercial purposes
Create derivative works based on our content
Frame or mirror any portion of our website

12.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

Access and use our website for personal, non-commercial purposes
View and temporarily download content for personal use only
Place orders for food delivery

This license does not include any right to resell, redistribute, or commercially exploit our content.

12.4 User Content

If you submit reviews, feedback, photos, or other content:

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display that content
You confirm that your content does not infringe third-party rights
You confirm that your content is truthful and accurate
We may remove any content at our discretion
We reserve the right to use your feedback to improve our services

Fair Trading Act Compliance: All reviews and testimonials published on our website are genuine customer feedback. We do not publish fake reviews.

13. Limitation of Liability

13.1 Consumer Guarantees Act – No Exclusion

IMPORTANT: Nothing in this section excludes, restricts, or modifies:

Your rights under the Consumer Guarantees Act 1993
Your rights under the Fair Trading Act 1986
Any other mandatory consumer protection rights under New Zealand law
These laws cannot be contracted out of, and any attempt to do so is void.

13.2 Liability for Negligence

We are liable for loss or damage caused by our negligence, including:
Personal injury or death caused by our negligence
Damage to property caused by our negligence
Failure to meet our obligations under the CGA or FTA

13.3 Maximum Liability (Where Permitted by Law)

To the maximum extent permitted by law (and subject to the CGA and FTA), our total liability to you for any claim arising from your use of our Services is limited to the amount you paid for the relevant order.

13.4 Excluded Losses (Where Permitted by Law)

To the extent permitted by law (and subject to mandatory consumer protection laws), we are not liable for:

Indirect, consequential, or incidental damages
Loss of profits, revenue, or business opportunities
Loss of data or corruption of data
Damage to your property (except where caused by our negligence)
Losses arising from your failure to follow food safety guidelines after delivery

13.5 Food Allergies – Shared Responsibility

We are not liable for allergic reactions if:

You failed to inform us of your allergies when ordering
You consumed food despite being aware of potential allergens
Cross-contamination occurred despite our reasonable precautions (as disclosed in Section 8.3)

However, we remain liable if:

We were informed of your allergies and failed to accommodate them
We provided false or misleading information about ingredients
We were negligent in our food preparation

13.6 Third-Party Services

We are not responsible for:

Payment processor errors or delays (unless caused by our negligence)
Website hosting or technical issues beyond our control
Telecommunications or internet service failures

14. Force Majeure

14.1 Force Majeure Events

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:

Natural disasters: earthquakes, floods, storms, fires
Pandemics or public health emergencies: disease outbreaks, government health orders
Government actions: lockdowns, restrictions, regulations
Infrastructure failures: power outages, telecommunications failures, internet disruptions
Labor disputes: strikes, industrial action
Supplier failures: ingredient shortages, delivery disruptions
Accidents or emergencies: affecting our kitchen or delivery operations
Acts of terrorism or war

14.2 Our Obligations During Force Majeure

If a force majeure event occurs:

We will notify affected customers as soon as reasonably possible
We will make reasonable efforts to minimize disruption
We may cancel or delay orders
We will provide refunds for cancelled orders
We will resume normal operations as soon as reasonably practicable

14.3 Your Rights

If your order is cancelled or significantly delayed due to force majeure:

You are entitled to a full refund
You may place a new order once normal operations resume
Your loyalty points will not be affected

15. Privacy and Data Protection

15.1 Privacy Policy

Your personal information is collected, used, and protected in accordance with:

Our Privacy Policy (available at [link to Privacy Policy])
The Privacy Act 2020
Information Privacy Principles (including IPP 3A on indirect collection)
Biometric Processing Privacy Code 2025

15.2 Information We Collect

By placing an order, you consent to our collection of:

Personal information (name, address, phone, email)
Payment information (processed securely through third-party payment processors)
Order history and preferences
Delivery information

15.3 How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your orders
Improve our services
Send marketing communications (only with your consent – you can opt out anytime)
Comply with legal obligations

15.4 Information Sharing

We share your information only with:

Delivery personnel (name, phone, address only)
Payment processors (for secure payment handling)
Service providers bound by confidentiality obligations

We never sell, rent, or trade your personal information to third parties.

15.5 Your Privacy Rights

Under the Privacy Act 2020, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Opt out of marketing communications
Complain to the Privacy Commissioner if your privacy rights are breached

For full details, see our Privacy Policy.

16. Website Use

16.1 Technical Requirements

To access and use our website effectively, you will need:

A compatible web browser (Google Chrome, Mozilla Firefox, Safari, Microsoft Edge – latest versions recommended)
Internet connection (broadband recommended for optimal performance)
Enabled cookies and JavaScript
A device (computer, tablet, or smartphone) with a current operating system

We strive to ensure our website is compatible with most modern browsers and devices, but we cannot guarantee functionality on outdated systems.

16.2 Acceptable Use

You agree to use our website only for lawful purposes and not to:

Violate any laws or regulations
Infringe intellectual property rights
Transmit harmful code, viruses, or malware
Attempt to gain unauthorized access to our systems
Interfere with other users’ access to the website
Engage in fraudulent activity
Use automated systems (bots, scrapers) to access our website without permission
Post fake reviews or testimonials (Fair Trading Act violation)

16.3 Account Creation and Management

Account Registration:

You must provide accurate, current, and complete information
You must be at least 18 years of age to create an account
You may only create one account per person
You must not impersonate another person or entity

Account Security:

You are responsible for maintaining the confidentiality of your login credentials (username and password)
You must choose a strong password and not share it with others
You are responsible for all activity that occurs under your account
You must notify us immediately at contact@thetaprobane.co.nz if you suspect unauthorized access or security breach

Account Obligations:

Keep your account information up-to-date (delivery address, phone number, email)
Do not allow others to use your account
Do not use another person’s account without permission
Comply with these Terms and Conditions at all times

Account Termination:

You may close your account at any time by contacting us
We may suspend or terminate your account if you breach these Terms
We may suspend or terminate your account for fraudulent activity, payment disputes, or abusive behavior
Upon termination, your access to loyalty points and order history may be lost
We may retain certain information for legal, accounting, or fraud prevention purposes even after account closure (see Privacy Policy)

16.4 Website Availability

We strive to ensure our website is available 24/7
We do not guarantee uninterrupted access
We may suspend access for maintenance, updates, or technical issues
We are not liable for losses due to website downtime (except where caused by our negligence)

17. Third-Party Services

17.1 Payment Processors

We use third-party payment processors to handle transactions securely. Your payment information is subject to their terms of service and privacy policies. We are not responsible for payment processor errors unless caused by our negligence.

17.2 Delivery Personnel

If we engage third-party delivery personnel, they act as independent contractors. We remain responsible for ensuring delivery is performed with reasonable care and skill as required by the Consumer Guarantees Act.

17.3 Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for:

The content of third-party websites
The privacy practices of third-party websites
Any transactions or dealings you have with third parties

We recommend reviewing the terms and privacy policies of any third-party websites you visit.

18. Disputes and Governing Law

18.1 Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

18.2 Dispute Resolution Process

Step 1: Contact Us Attempt to resolve the issue directly with us:

Email: contact@thetaprobane.co.nz
Phone: +64 0508 799 899
We will respond within 2-5 business days

Step 2: Disputes Tribunal For claims under $30,000 NZD (or $20,000 if the other party does not agree), you may file with the Disputes Tribunal:

Website: www.justice.govt.nz/courts/disputes-tribunal
Phone: 0800 268 787
The Disputes Tribunal provides a quick, informal, and inexpensive way to resolve disputes

Step 3: Commerce Commission You may file a complaint with the Commerce Commission for breaches of:

Consumer Guarantees Act
Fair Trading Act
Other consumer protection laws
Website: www.comcom.govt.nz
Phone: 0800 943 600

Step 4: District Court or Higher Courts For larger claims or more complex matters, you may take action in the District Court or High Court.

18.3 No Class Actions

You agree to resolve disputes individually and waive any right to participate in class action lawsuits, to the extent permitted by law.

18.4 Consumer Guarantees Act Rights

Nothing in this dispute resolution process affects your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 to seek remedies through the courts.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Taprobane regarding the use of our Services.

19.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

19.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. A waiver of any breach of these Terms does not constitute a waiver of any subsequent breach.

19.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent
We may assign our rights and obligations under these Terms to any third party without restriction, including in connection with a merger, acquisition, or sale of assets
Any prohibited assignment by you will be void

19.5 Notices

Notices to You: We will send notices to you via:

The email address you provided when ordering
The phone number you provided (via SMS or call)
WhatsApp messages
Website announcements or pop-ups

You are responsible for ensuring your contact information is current and accurate.

Notices to Us: All notices to The Taprobane must be sent to:

Email: contact@thetaprobane.co.nz
Post: Unit 7, 8 MacMurray Road, Remuera, Auckland 1050, New Zealand
Phone: +64 0508 799 899

19.6 Interpretation

Headings are for convenience only and do not affect interpretation
Words importing the singular include the plural and vice versa
References to “including” or “includes” are not limiting
References to laws include amendments and replacements

19.7 Independent Contractors

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and The Taprobane. You are not authorized to act on our behalf or make commitments binding on us.

19.8 Survival

Provisions of these Terms that by their nature should survive termination (including but not limited to intellectual property rights, limitation of liability, indemnification, and dispute resolution) will survive termination of your use of our Services.

20. Changes to These Terms

20.1 Right to Modify

We may update these Terms from time to time to reflect:

Changes in our business practices or services
Legal or regulatory requirements
New features or functionalities
Consumer feedback or industry best practices

20.2 Notification of Changes

When we make significant changes to these Terms:

We will update the “Last Updated” date at the top of this document
We will notify you via email, website announcement, or other reasonable means
We will provide at least 14 days’ notice for material changes that affect your rights

20.3 Acceptance of Changes

Your continued use of our Services after changes take effect constitutes acceptance of the updated Terms
If you do not agree with the changes, you may stop using our Services
For significant changes that require consent (e.g., changes to dispute resolution or limitation of liability), we may require your explicit acceptance before you can continue using our Services

20.4 Legislative Updates

These Terms have been prepared to comply with current New Zealand law as of November 2025, including:

Consumer Guarantees Act 1993
Fair Trading Act 1986
Privacy Act 2020 (including 2025 amendments)
Contract and Commercial Law Act 2017
Electronic Transactions Act 2002
Food Act 2014

We will update these Terms as necessary to maintain compliance with any legislative changes.

21. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:

The Taprobane

Trading name of Ceylon Food & Beverage Suppliers Limited

Legal Entity: Ceylon Food & Beverage Suppliers Limited
Company Number: 9383679
NZBN: 9429053239570
GST Number: 147-156-952

Email: contact@thetaprobane.co.nz
Phone: +64 0508 799 899
WhatsApp: +64 204 799 899
Postal Address: Unit 7, 8 MacMurray Road, Remuera, Auckland 1050, New Zealand
Kitchen Location: Mount Wellington, Harris Road, Auckland, New Zealand

Business Hours:

Monday-Tuesday: Closed
Wednesday-Thursday: 6:00 AM – 8:00 PM
Friday-Saturday: 6:00 AM – 12:00 AM
Sunday: 6:00 AM – 3:00 PM

22. Electronic Transactions and Contract Formation

22.1 Contract and Commercial

Law Act 2017 (Part 4 – Electronic Transactions) These Terms comply with Part 4 of the Contract and Commercial Law Act 2017 (formerly the Electronic Transactions Act 2002), which governs electronic transactions and communications in New Zealand.

22.2 Electronic Contract Formation

By placing an order through our website, WhatsApp, or phone:

You are making an offer to purchase Products
We accept your offer when we send order confirmation
A legally binding contract is formed upon confirmation
The contract is in electronic form and has the same legal validity as a paper contract

22.3 Consent to Electronic Communications

By using our Services, you consent to:

Receive information and communications electronically
Conduct transactions electronically
Receive confirmations, invoices, and receipts in electronic form (email, WhatsApp, SMS)
Electronic signatures being used where applicable

22.4 Electronic Signatures

We may use electronic signatures for certain documents where legally permitted
Electronic signatures have the same legal validity as handwritten signatures under the Contract and
Commercial Law Act 2017
You may use electronic signatures when accepting these Terms (e.g., by ticking a checkbox online)

22.5 Electronic Records

We maintain electronic records of all transactions
Electronic records have the same evidential value as paper records
You may request copies of electronic records relating to your orders

22.6 Communication Methods

We will communicate with you through:

Email (primary method for confirmations and receipts)
WhatsApp messages
SMS (text messages)
Phone calls
Website notifications

You are responsible for ensuring your contact information is current and that you can receive electronic communications.

22.7 Functional Equivalence

In accordance with the Contract and Commercial Law Act 2017:
Electronic transactions are given the same legal effect as paper-based transactions
We do not discriminate between paper and electronic formats
All legal requirements can be met electronically unless specifically prohibited by law

23. Acknowledgment and Acceptance

23.1 By Placing an Order, You Acknowledge That:

You have read, understood, and agree to be bound by these Terms and Conditions
You have read and understood our Privacy Policy
You are at least 18 years of age (or have parental/guardian consent)
The information you provide is accurate, current, and complete
You accept responsibility for your order and payment obligations
You understand your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986
You understand our food allergy and safety warnings
You consent to the collection and use of your personal information as described
You consent to electronic communications and transactions as described in Section 22

23.2 Methods of Acceptance

You accept these Terms by:

Clicking “I Accept” or a similar button on our website
Ticking a checkbox confirming your acceptance
Completing an order through our website, WhatsApp, or phone
Using our Services in any way

Your acceptance creates a legally binding electronic contract under New Zealand law.

23.3 Your Rights Are Protected

These Terms and Conditions are designed to comply with New Zealand consumer protection laws. Your statutory rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986, and other consumer protection legislation cannot be excluded and always apply, regardless of what is stated in these Terms.

23.4 Fair and Transparent Business

The Taprobane is committed to:

Fair and transparent business practices
Honest and accurate representation of our Products and Services
Protecting your consumer rights
Providing high-quality authentic Sri Lankan cuisine
Excellent customer service

Thank you for choosing The Taprobane. We look forward to serving you authentic Ceylon cuisine delivered fresh to your door!

Legal Compliance Statement

These Terms & Conditions have been prepared in accordance with:

Consumer Guarantees Act 1993 – Ensuring all consumer guarantees are protected and remedies are available
Fair Trading Act 1986 – Prohibiting misleading conduct, false representations, and unfair business practices
Privacy Act 2020 (including 2025 amendments) – Protecting personal information and privacy rights
Contract and Commercial Law Act 2017 – Governing contract formation, electronic transactions, and commercial dealings
Electronic Transactions Act 2002 (now Part 4 of CCLA 2017) – Enabling electronic contracts and communications
Food Act 2014 – Ensuring food safety standards
Commerce Commission Enforcement Priorities (2024-2025) – Addressing drip pricing, fake reviews, misleading scarcity claims, and subscription traps
Anti-Spam Legislation – Unsolicited Electronic Messages Act 2007

The Taprobane reserves the right to update these Terms to maintain compliance with applicable laws and regulations. We are committed to fair trading, consumer protection, and transparent business practices.

Version: 1.0
Effective Date: November 1, 2025
Last Updated: November 27, 2025
Next Review Date: May 1, 2026 (to align with IPP 3A implementation)