Ordering & Delivery
Do you offer dine-in service?
Not yet, but soon! We’re currently a delivery-only service while we finalize our restaurant premises. Dine-in will be available once we complete our setup – stay tuned for updates!
What areas do you deliver to?
We deliver across Auckland only. Delivery fees are calculated based on distance from our kitchen in Mount Wellington, Harris Road.
How much is delivery?
- FREE delivery within 5 KM from Mount Wellington, Harris Road
- $5 per 5 km (or part thereof) beyond that
For example: 7 km = $5 delivery fee | 12 km = $10 delivery fee
Is there a minimum order amount?
No! There’s no minimum order requirement. Whether you’re ordering a single dish or a feast, we’re happy to deliver.
What are the available payment methods?
We accept:
- VISA
- Mastercard
- Pay on Delivery (via VISA or Mastercard)
- Online Payment (via our website)
Can I pick up my order?
Pickup is not available at this time. However, if you’d like to arrange pickup, select “delivery pickup” when ordering, and one of our team members will contact you within 15 minutes. If you don’t receive a call, please contact us immediately via our hotline.
How do I place an order?
You can order through:
- Our website – Browse and order online
- WhatsApp – Quick and easy
- Hotline – Call us directly
How long does delivery take?
Delivery time depends on the dishes and quantity you’ve ordered. We highly recommend pre-ordering to ensure your food arrives fresh and on time without delays.
Are meals packaged for freshness during delivery?
Absolutely! We use insulation bags and specially designed boxes to keep your food warm and fresh during delivery. Your meal arrives just as delicious as when it left our kitchen.
Operating Hours
We’re closed Mondays and Tuesdays to ensure our team is rested and ready to serve you the best authentic Sri Lankan cuisine!
| Day | Hours |
|---|---|
|
Monday |
Closed |
|
Tuesday |
Closed |
|
Wednesday |
6:00 AM – 8:00 PM |
|
Thursday |
6:00 AM – 8:00 PM |
|
Friday |
6:00 AM – 12:00 AM (Midnight) |
|
Saturday |
6:00 AM – 12:00 AM (Midnight) |
|
Sunday |
6:00 AM – 3:00 PM |
Understanding Our Spice Levels
Not sure how much heat you can handle? Here’s our guide:
- Easy – Is it even spicy? Perfect for beginners
- Mild – Gentle warmth, minimal heat
- Medium – Traditional Sri Lankan heat level (our recommendation!)
- Hot – True Ceylon fire 🔥
- Extra Hot – Maximum heat for spice enthusiasts
Don’t worry – you can customize the spice level in many dishes…!!!
Loyalty Program & Discounts
Do you have a loyalty program?
Yes! Earn rewards every time you order:
- Earn : 5 points for every $10 spent
- Redeem : Once you collect 1,000 points (equal to $10 NZD), you can redeem them on your next order
- Validity : Points are valid for 6 months and can be accumulated up to 1,000 points
- Note : After 6 months, unused points will be reset to 0 and cannot be redeemed
Do you offer discounts?
Absolutely! We publish weekly discounts ranging from 5% to 20% on:
- Our website
- All our social media pages
Follow us to never miss a deal!
Order Modifications & Cancellations
Can I modify my order?
Yes! Call us immediately or within 05 minutes of placing your order, and we’ll do our best to accommodate your changes.
Can I cancel my order?
Contact us right away via our hotline. Cancellations are subject to our kitchen preparation status.
Food & Ingredients
Are your dishes authentic?
Absolutely! Every dish is prepared using genuine Ceylon herbs and spices and traditional Sri Lankan recipes passed down through generations.
How fresh are the ingredients?
We take freshness seriously:
- Herbs & Spices: Exported directly from Ceylon (Sri Lanka) for authentic flavor
- Other Ingredients: Sourced from reputable, high-quality New Zealand suppliers
Can I request less oil or healthier options?
Yes! We’re happy to adjust our cooking to suit your preferences. Just mention it when placing your order.
Allergen Information & Food Safety
ALLERGEN DECLARATION – CRITICAL
Your safety is our priority. If you have any food allergies or intolerances, you MUST declare them before completing your order.
How to Notify Us of Allergens:
Option 1: Special Notes to Chef
Before proceeding to final payment, enter your allergen information in the “Special Notes to Chef” field. Please be specific and clear about all allergens.
Option 2: Allergen Selection Bar
Use our allergen selection tool at checkout to select from the most common allergen categories in New Zealand:
- Gluten (wheat, barley, rye, oats)
- Crustaceans (prawns, crabs, lobster, crayfish)
- Eggs
- Fish
- Milk and dairy products
- Peanuts
- Tree nuts (almonds, cashews, hazelnuts, etc.)
- Soybeans
- Sesame seeds
- Sulphites (preservatives)
- Lupin
- Molluscs (mussels, oysters, squid)
CROSS-CONTAMINATION WARNING
Our kitchen handles multiple allergens daily including nuts, shellfish, dairy, gluten, eggs, and sesame. While we take precautions to prevent cross-contamination, we cannot guarantee that any dish is completely free from allergen traces. Call us via +64 204 616 717
For customers with severe allergies or anaphylaxis risk: Please contact us directly by phone before ordering so we can discuss whether we can safely accommodate your needs.
Menu & Special Events
Can I see the menu online before ordering?
Yes! Visit our Menu section to explore:
- Weekdays Menu
- Friday Specials
- Weekends Menu
- À la carte Menu
- Curry Packs
Browse all our authentic Sri Lankan dishes before you order!
Do you provide catering for events or parties?
Yes, we do! For catering services, please contact us at least 1 week in advance to arrange booking and discuss your requirements.
Do you offer gift vouchers?
Coming soon! Stay tuned for updates on our gift voucher program.
Still Have Questions?
We’re here to help! Contact us via:
- Hotline: +64 204 616 717
- WhatsApp: +64 204 616 717
- Email: contact@thetaprobane.co.nz
The Taprobane – Bringing the authentic taste of Ceylon to your doorstep 🇱🇰
